Refunds

Refunds and cancellation rules

This page defines the baseline for cancellations, billing issues, and refund reviews for digital services and access offers sold through the site.

Where this policy sits

This page sits alongside Terms, Privacy, Cookies, and the main Legal hub. Read it together with the specific offer page, payment page, or direct order confirmation that applies to the purchase.

If a specific offer page, order form, or direct order confirmation gives narrower refund wording, that wording controls for that offer unless mandatory consumer law says otherwise.

Because the site can present digital services, recurring access offers, and other public offers, customers are expected to review the selected offer, timing, activation terms, and any launch-specific restrictions before payment on that offer.

Support and refund questions should be raised through the contact page shown on the relevant offer or order confirmation.

A public offer reference does not by itself confirm that the offer is open or available to buy.

This policy does not override mandatory consumer rights.
Order-specific rules control refund handling, activation steps, the payment method used, and any timing window that applies to the order.

Conditions, delivery, and timing

Delivery follows the timeline or approval model shown on the relevant offer page, onboarding step, or direct order confirmation, including immediate access, manual approval, waitlist release, or scheduled onboarding.

The offer page, payment page, or direct order confirmation controls the activation timing, deliverables, and any cooling-off wording that applies.

If payment was made in error, activation has not started, or the onboarding or delivery step stated in the applicable order record has not been provided, the case is reviewed against payment records and delivery logs before a refund decision is made.

Seat approval, waitlists, or onboarding delays are disclosed as part of the activation timeline when they affect access.
If delivery starts during a legal withdrawal window, any acknowledgement required for that start is captured on the relevant checkout, invoice, or written payment step before activation begins.
Refund wording does not imply an unconditional right to purchase every offer immediately.
A support or refund request starts a review path. It does not by itself confirm approval, a response deadline, or a payment reversal.

Offer and payment-method boundaries

Hosted payment transactions remain subject to the payment service's own processing and dispute procedures. Refunds and billing corrections are documented through those service records together with the site or order record.

This page gives the general refund rules for the site. The exact payment method, billing evidence, price disclosure, and renewal logic still come from the offer page or direct order confirmation the buyer used.

The Founding Hundred: if that offer is not using a public checkout, invoice option, or payment disclosure yet, refund handling starts from the direct order confirmation for that purchase.

Nemesis: if that offer is not using a public checkout, invoice option, or payment disclosure yet, refund handling starts from the direct order confirmation for that purchase.

A crypto payment method is treated as a separate settlement method with its own asset, network, timing, transfer-risk, and refund rules. That option belongs on the site only when those terms are disclosed before funds are sent.

Do not infer one shared payment setup from this page alone.
Do not present crypto as a public checkout option unless the asset, network, settlement timing, transfer-risk policy, and refund policy are already published on the page or linked directly from it.
Hosted checkout receipts, invoices, and written order confirmations should be retained until the payment and any refund review are fully resolved.
Keep the transaction hash, wallet details, and the payment receipt or invoice until the payment and any refund review are fully resolved.